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Printer Management Tools

Printer management tools

This section contains the following topics:
● The HP Smart app
● Toolbox (Windows)
● HP Utility (OS X and macOS)
● Embedded web server



The HP Smart app
The HP Smart app allows you to view current printer information and update printer settings. You can view ink
status, printer and network information. You can also print diagnostic reports, access print quality tools, and
view and change printer settings. For more information about the HP Smart app

To open the Toolbox
1. Open the HP printer software. For more information, see Open the HP printer software (Windows)
on page 15.
2. Click Print & Scan .
3. Click Maintain Your Printer.

HP Utility (OS X and macOS)
HP Utility contains tools to configure print settings, calibrate the printer, order supplies online, and find website support information. Embedded web server
When the printer is connected to a network, you can use the printer's embedded web server (EWS) to view
status information, change settings, and manage it from your computer.
About cookies
The embedded Web server (EWS) places very small text files (cookies) on your hard drive when you are
browsing. These files let the EWS recognize your computer the next time you visit. For example, if you have
configured the EWS language, a cookie helps remember which language you have selected so that the next
time you access the EWS, the pages are displayed in that language. Some cookies (such as the cookie that
stores customer-specific preferences) are stored on the computer until you clear them manually.
You can configure your browser to accept all cookies, or you can configure it to alert you every time a cookie is offered, which allows you to decide which cookies to accept or refuse. You can also use your browser to remove unwanted cookies.
Depending on your printer, if you disable cookies, you also disable one or more of the following features:
● Using some setup wizards
● Remembering the EWS browser language setting
● Personalizing the EWS Home page
For information about how to change your privacy and cookie settings and how to view or delete cookies, see the documentation available with your Web browser.

Open the embedded web server
You can access the embedded web server through either a network or Wi-Fi Direct.
To open the embedded web server through a network
1. Find out the IP address or hostname of the printer by touching (Wireless) or by printing a network
configuration page.
To open the embedded web server through Wi-Fi Direct
1. On the printer control panel display, from the Home screen, touch (Wi-Fi Direct).
2. Touch ( Settings ).
3. If the display shows that Wi-Fi Direct is 2ff , touch the toggle button next to Wi-Fi Direct to turn it on.
4. From your wireless computer, turn wireless on, search for and connect to the Wi-Fi Direct name, for
example: DIRECT-**- HP ENVY 5000 series (where ** are the unique characters to identify your printer).
Enter the Wi-Fi Direct password when prompted.

Embedded web server cannot be opened

Check your network setup
● Make sure you are not using a phone cord or a crossover cable to connect the printer to the network.
● Make sure the network cable is securely connected to the printer.
● Make sure the network hub, switch, or router is turned on and working correctly.
Check the computer
● Make sure the computer that you are using is connected to the same network as the printer.
Check your web browser
● Make sure the web browser meets the minimum system requirements. For information about system
requirements, see Specifications on page 77.
● If your web browser uses any proxy settings to connect to the Internet, try turning off these settings. For more information, see the documentation available with your web browser.
● Make sure JavaScript and cookies are enabled in your web browser. For more information, see the
documentation available with your web browser.
Check the printer IP address
● Make sure the printer IP address is correct.
To find out the printer IP address, on the printer control panel display, from the Home screen, touch
(Wireless).
To obtain the printer IP address by printing a network configuration page, on the printer control panel
display, from the Home screen, touch ( Setup ), touch Tools, and then touch Network ConfiJurDtLon
Report.
● Make sure the printer IP address is valid. The printer IP address should have the similar format as the
router IP address. For example, the router IP address might be 192.168.0.1 or 10.0.0.1 and the printer IP address is 192.168.0.5 or 10.0.0.5.

Solve a problem
This section contains the following topics:
● Jams and paper-feed issues
● Ink cartridge issues
● Printing issues
● Copy issues
● Scan issues
● Network and connection issues
● Printer hardware issues
● Get help from the printer control panel
● Get help from the HP Smart app
● Understand printer reports
● Solve problems using Web Services
● Maintain the printer
● Restore original factory defaults and settings
● HP support

a. Open the cartridge access door.
b. If there is any jammed paper, move the print carriage to the far right of the printer, grasp the
jammed paper with both hands, and then pull it towards you.
c. Move the carriage to the far left of the printer, and do the same as in the previous step to remove
any torn pieces of paper.
d. Close the cartridge access door.
e. Touch OK on the control panel to continue the current job.
To get help from the print display, touch Help from the Home screen, touch How to Videos, and then
touch Clear Carriage Jam.
3. If the problem is still not resolved, check the tray area.
a. Pull out the paper tray to extend it.
b. Carefully turn the printer on its side to expose the bottom of the printer.
c. Check the gap in the printer where the input tray was. If there is any jammed paper, reach into the
gap, grasp the paper with both hands and pull it towards you.
d. Carefully turn the printer up again.
e. Push the paper tray back in.
f. Touch OK on the control panel to continue the current job.
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