Check the estimated ink levels
To check the estimated ink levels from the printer control panel
▲ From Home screen, touch (Ink) to check the estimated ink levels.
To check the ink levels from the printer software (Windows)
1. Open the HP printer software.
2. In the printer software, click Estimated Levels.
To check the ink levels from the HP printer software (OS X and macOS)
1. Open HP Utility.
2. Select the HP ENVY 5000 series from the list of devices at the left of the window.
3. Click Supplies Status.
The estimated ink levels appear.
4. Click All Settings to return to the Information and Support pane.
To check the ink levels from HP Smart
▲ Open HP Smart on your mobile device. The estimated ink levels for your printer appear at the top of the screen, beside the picture of the printer.
Order cartridges
To order cartridges, go to www.hp.com . (At this time, some portions of the HP website are available in
English only.) Ordering cartridges online is not supported in all countries/regions. However, many countries
have information on ordering by telephone, locating a local store and printing a shopping list
Use single-cartridge mode
Use the single-cartridge mode to operate the HP ENVY 5000 series with only one ink cartridge. The singlecartridge mode is initiated when an ink cartridge is removed from the ink cartridge carriage. During singlecartridge mode, the printer can copy documents, copy photos, and print jobs from the computer.
Exit single-cartridge mode
● Install two ink cartridges in the HP ENVY 5000 series to exit single-cartridge mode.
Store printing supplies
Cartridges can be left in the printer for extended periods of time. However, to assure optimal cartridge health,
be sure to turn off the printer properly when the printer is not in use.
Cartridge warranty information
The HP cartridge warranty is applicable when the cartridge is used in its designated HP printing device. This
warranty does not cover HP ink cartridges that have been refilled, remanufactured, refurbished, misused, or
tampered with.
During the warranty period the cartridge is covered as long as the HP ink is not depleted and the end of warranty date has not been reached. The end of warranty date, in YYYY/MM/DD format, may be found on the cartridge as indicated:
Before you begin
Ensure the following:
● The wireless network is set up and working properly.
● The printer and the computers that use the printer are on the same network (subnet).
While connecting the printer, you might be prompted to enter the wireless network name (SSID) and a wireless password.
● The wireless network name is the name of your wireless network.
● The wireless password prevents other people from connecting to your wireless network without your
permission. Depending on the level of security required, your wireless network might use either a WPA passphrase or WEP key.
If you have not changed the network name or the security passkey since setting up your wireless network,
you can sometimes find them on the back or side of the wireless router.
If you cannot find the network name or the security password or cannot remember this information, see the documentation provided with your computer or with the wireless router. If you still cannot find this information, contact your network administrator or the person who set up the wireless network.
Set up the printer on your wireless network
To set up from the printer control panel
Use the Wireless Setup Wizard from the printer control panel display to set up wireless communication.
1. On the printer control panel display, from the Home screen, touch ( Wireless ).
2. Touch ( Settings ).
3. Touch Wireless Setup Wizard or Wi-Fi Protected Setup.
4. Follow the display instructions to complete the setup.
If you are already using the printer with a different type of connection, such as a USB connection, follow the
instructions in Change the connection type on page 43 to set up the printer on your wireless network.
To set up using the HP Smart app
You can use the HP Smart to set up the printer on your wireless network. The HP Smart app is supported on
iOS, Android, and Windows devices. For information about this app, see Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android
1. If you are using an iOS or Android mobile device, make sure that Bluetooth is turned on. (HP Smart uses
Bluetooth to make the setup process faster and easier on iOS and Android mobile devices.)
2. Open the HP Smart app.
3. Windows: On the home screen, click or tap Setup a new printer and follow the onscreen instructions to add a printer to your network.
iOS/Android: On the home screen, tap the Plus icon and then tap Add Printer. Follow the onscreen
instructions to add a printer to your network.
Change the connection type
After you have installed the HP printer software and connected the printer to your computer or to a network, you can use the software to change the connection type (for example, from a USB connection to a wireless connection).
To change from a USB connection to a wireless network (Windows)
Before you proceed, go through the list at Before you begin on page 42.
1. Open the HP printer software. For more information
2. Click Tools.
3. Click Device Setup & Software.
4. Select Convert a USB connected device to wireless. Follow the onscreen instructions.
To change from a USB connection to a wireless network using the HP Smart app on a Windows 10 computer
(Windows)
1. Before you proceed, make sure your computer and printer meet the following requirements:
● Your printer is currently connected to your computer through USB.
● Your computer is currently connected to a wireless network.
2. Open the HP Smart app. For information about how to open the app on a Windows 10 computer, see Use
the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device
3. Make sure your printer is selected.
4. Click Learn More when you see “Make printing easier by connecting your printer wirelessly” on top of the home page of the app.
To change from a USB connection to a wireless connection (OS X and macOS)
1. Remove the USB cable from the printer.
2. Restore the printer to its network defaults. For more information, see Restore original factory defaults and settings
3. Download the most recent version of HP Easy Start from 123.hp.com.
4. Open HP Easy Start and follow the onscreen instructions to connect your printer.
To change from a wireless connection to a USB connection (Windows)
▲ Connect the printer and the computer with a USB cable. This USB port is at the rear of the printer. For the specific location,
To change from a wireless connection to a USB connection (OS X and macOS)
1. Open System Preferences .
2. Click Printers & Scanners .
3. Select your printer in the left pane and click - at the bottom of the list. Do the same for the fax entry, if there is one for the current connection.
4. Connect a USB cable to both your computer and printer.
5. Click + below the list of printers at the left.
6. Select the new USB printer from the list.
7. Choose your printer model name from the Use pop-up menu.
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