Network and connection issues
1. Make sure the power cord is firmly connected to the printer.
2. Look at the Power button located on the printer. If it is not lit, the printer is turned off. Press the Power
button to turn on the printer.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 15 seconds.
6. Plug the power cord back into the wall outlet.
7. Reconnect the power cord to the rear of the printer.
8. If the printer does not turn on by itself, press the Power button to turn on the printer.
9. Try using the printer again.
To resolve print issues (OS X and macOS)
1. Check for error messages and resolve.
2. Disconnect and reconnect the USB cable.
3. Verify that the product is not paused or oƱine.
To verify that the product is not paused or oƱLne
a. In System Preferences, click Printers & Scanners .
b. Click the Open Print Queue button.
c. Click a print job to select it.
Use the following buttons to manage the print job:
● Delete: Cancel the selected print job.
● Hold: Pause the selected print job.
● Resume: Continue a paused print job.
● Pause Printer: Pause all print jobs in the print queue.
d. If you made any changes, try to print again.
4. Restart the computer.
Fix print quality issues
To improve print quality (Windows)
1. Make sure you are using original HP cartridges.
2. Check the paper type.
For best print quality, use high quality HP paper, or papers that adhere to the ColorLok® standard. For more information,
Always make sure the paper you are printing on is Ʈat. For best results when printing images, use HP
Advanced Photo Paper.
Store specialty paper in its original packaging inside a resealable plastic bag on a Ʈat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This prevents the photo paper
from curling.
3. Check the printer software to make sure you have selected the appropriate paper type from the Media
drop-down list and the appropriate print quality from the Quality Settings options.
● In the printer software, under Print & Scan , in the Print section, click Set Preferences to access
the print properties.
4. Check the estimated ink levels to determine if the cartridges are low on ink. For more information,
Check the estimated ink levels on page 37. If the cartridges are low on ink, consider replacing them.
5. Align the printhead.
To improve print quality (Windows)
1. Make sure you are using original HP cartridges.
2. Check the paper type.
For best print quality, use high quality HP paper, or papers that adhere to the ColorLok® standard. For
more information, see Paper basics on page 8.
Always make sure the paper you are printing on is Ʈat. For best results when printing images, use HP
Advanced Photo Paper.
Store specialty paper in its original packaging inside a resealable plastic bag on a Ʈat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This prevents the photo paper
from curling.
3. Check the printer software to make sure you have selected the appropriate paper type from the Media
drop-down list and the appropriate print quality from the Quality Settings options.
● In the printer software, under Print & Scan , in the Print section, click Set Preferences to access
the print properties.
4. Check the estimated ink levels to determine if the cartridges are low on ink. For more information,
Check the estimated ink levels on page 37. If the cartridges are low on ink, consider replacing them.
5. Align the printhead.
a. Load letter or A4 unused plain white paper into the input tray.
b. Open the HP printer software. For more information,
c. In the printer software, under Print & Scan , in the Print section, click Maintain Your Printer to
access the printer toolbox.
d. In Printer Toolbox, click Align Printheads on the Device Services tab. The printer prints an
alignment sheet.
6. Print a diagnostics page if the cartridges are not low on ink.
To print a diagnostics page from the printer software
a. Load letter or A4 unused plain white paper into the input tray.
b. Open the HP printer software. For more information, see Open the HP printer software (Windows)
on page 15.
c. In the printer software, under Print & Scan , in the Print section, click Maintain Your Printer to
access the printer toolbox.
d. Click Print Diagnostic Information on the Device Reports tab to print a diagnostics page.
7. Review the blue, magenta, yellow, and black boxes on the diagnostics page. If you are seeing streaks in the color and black boxes, or no ink in portions of the boxes, then clean the printhead.
To clean the printhead from the printer software
a. Load letter or A4 unused plain white paper into the input tray.
b. Open the HP printer software. For more information, see Open the HP printer software (Windows)
c. In the printer software, under Print & Scan , in the Print section, click Maintain Your Printer to
access the printer toolbox.
d. Click Clean Printheads on the Device Services tab. Follow the onscreen instructions.
8. If cleaning the printhead does not solve the problem, contact HP support.
This website provides information and utilities that can help you correct many common printer
problems. If prompted, select your country/region, and then click All HP Contacts for information on
calling for technical support.
To improve print quality (OS X and macOS)
1. Make sure you are using original HP cartridges.
2. Check the paper type.
For best print quality, use high quality HP paper, or papers that adhere to the ColorLok® standard.
Always make sure the paper you are printing on is Ʈat. For best results when printing images, use HP
Advanced Photo Paper.
Store specialty paper in its original packaging inside a resealable plastic bag on a Ʈat surface in a cool,
dry place. When you are ready to print, remove only the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This prevents the photo paper from curling.
3. Make sure you have selected the appropriate paper type and print quality in the Print dialog.
4. Check the estimated ink levels to determine if the cartridges are low on ink.
Consider replacing the print cartridges if they are low on ink.
5. Align the printhead.
To align the printhead from the software
a. Load Letter or A4 plain, white paper in the input tray.
b. Open HP Utility.
c. Select your printer from the list of devices at the left of the window.
d. Click Align.
e. Click Align and follow the onscreen instructions.
f. Click All Settings to return to the Information and Support pane.
6. Print a test page.
To print a test page
a. Load Letter or A4 plain, white paper in the input tray.
b. Open HP Utility.
c. Select your printer from the list of devices at the left of the window.
d. Click Test Page.
e. Click the Print Test Page button, and follow the onscreen instructions.
7. If the diagnostic page shows steaks or missing portions of the text or colored boxes, clean the printhead
automatically.
To automatically clean the printhead
a. Load Letter or A4 plain, white paper in the input tray.
b. Open HP Utility.
c. Select your printer from the list of devices at the left of the window.
d. Click Clean Printheads.
e. Click Clean, and follow the onscreen instructions.
f. Click All Settings to return to the Information and Support pane.
To improve print quality from the printer display
1. Make sure you are using original HP cartridges.
2. Make sure you have selected the appropriate paper type and print quality.
3. Check the estimated ink levels to determine if the cartridges are low on ink. For more information, see
Check the estimated ink levels on page 37. If the cartridges are low on ink, consider replacing them.
4. Align the printhead.
To align the printhead from the printer display
a. Load letter or A4 unused plain white paper into the input tray.
b. On the printer control panel display, from the Home screen, swipe left to see ( Setup ) and
touch ( Setup ).
c. Touch Tools , touch Align Cartridges, and then follow the onscreen instructions.
5. Print a diagnostics page if the cartridges are not low on ink.
To print a diagnostics page from the printer display
a. Load letter or A4 unused plain white paper into the input tray.
b. On the printer control panel display, from the Home screen, swipe left to see ( Setup ) and
touch ( Setup ).
c. Touch Tools , and then touch Print Quality Report.
6. Review the blue, magenta, yellow, and black boxes on the diagnostics page. If you are seeing streaks in
the color and black boxes, or no ink in portions of the boxes, then proceed to clean the printhead.
To clean the printhead from the printer display
a. Load letter or A4 unused plain white paper into the input tray.
b. On the printer control panel display, from the Home screen, swipe left to see ( Setup ) and
touch ( Setup ).
c. Touch Tools , touch Clean Cartridges, and then follow the onscreen instructions.
7. If cleaning the printhead does not solve the problem, contact HP support.
This website provides information and utilities that can help you correct many common printer
problems. If prompted, select your country/region, and then click All HP Contacts for information on
calling for technical support.
Copy issues
Troubleshoot copy problems
Use an HP online troubleshooting wizard.
Get step-by-step instructions if the printer does not create a copy, or if your printouts are low quality.
HP Print and Scan
Doctor
The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically.
Solve scan problems Use an HP online troubleshooting wizard.
Get step-by-step instructions if you cannot create a scan or if your scans are low quality.
Network and connection issues
What do you want to do?
Fix wireless connection
Choose one of the following troubleshooting options.
HP Print and Scan Doctor
The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically.
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troubleshooting wizard
● Troubleshoot your wireless problem, whether your printer has never been connected or it was
connected and is no longer working.
● Troubleshoot a firewall or antivirus issue, if you suspect that it is preventing your computer from
connecting to the printer.
