HP Envy 5055 All-in-One Printer
HP Envy 5055 drivers
HP Envy 5055 manual
HP Envy 5055 setup
HP Envy 5055
HP Envy 5055 ink
HP Envy 5055 review
HP Envy 5055 Printer
HP Envy 5055 wireless setup
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HP Envy 5055 user manual
HP Envy 5055 Printer driver download
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Printer Hardware Issues

Printer Hardware Issues



Read general instructions in the Help for wireless troubleshooting
Check the network configuration or print the wireless test report to assist in diagnosing network connection issues.
1. From the printer control panel display, touch (Wireless), and then touch ( Settings ).
2. Touch Print Reports, and then touch Network ConfiJurDtLon Page or Wireless Test Report.
Find network settings for wireless connection
Choose one of the following troubleshooting options

HP Print and Scan Doctor
The HP Print and Scan Doctor is a utility that can tell you the network name (SSID) and password (network
key).
To check the wireless settings, open the HP Print and Scan Doctor, click on the Network tab at the top,
select Show Advanced Info, and then select Show Wireless Info. You can also find the wireless settings by clicking on the Network tab at the top and selecting Open router web page.
Read general instructions in the Help for Wi-Fi Direct troubleshooting
1. Check the printer to confirm that Wi-Fi Direct is turned on:
▲ On the printer control panel display, from the Home screen, touch (Wi-Fi Direct).
2. From your wireless computer or mobile device, turn on the Wi-Fi connection, and then search for and
connect to the Wi-Fi Direct name of your printer.
3. Enter the Wi-Fi Direct password when prompted.
4. If you are using a mobile device, make sure you have installed a compatible printing app. For more
information about mobile printing.

The printer shuts down unexpectedly
● Check the power and power connections.
● Make sure the printer's power cord is connected firmly to a functioning power outlet.
The cartridge access door is open
● Close the cartridge access door to begin printing.
Cartridges alignment fails
● If the alignment process fails, make sure you have loaded unused, plain white paper into the input tray.
If you have colored paper loaded in the input tray when you align the ink cartridges, the alignment fails.
● If the alignment process fails repeatedly, you may need to clean the printhead, or you might have a
defective sensor.
● If cleaning the printhead does not solve the problem, contact HP support.

This website provides information and utilities that can help you correct many common printer
problems. If prompted, select your country/region, and then click All HP Contacts for information on
calling for technical support.
Resolve printer failure
▲ Turn the printer off, then on. If that does not resolve the problem, contact HP.
For more information about contacting HP support

Get help from the printer control panel
You can use the printer’s help topics to learn more about the printer, and some help topics include animations
that guide you through procedures, such as loading paper.
To access the Help menu from the Home screen or contextual help for a screen, touch on the printer
control panel.
Get help from the HP Smart app
The HP Smart app provides alerts for printer issues (jams and other problems), links to help content, and options to contact support for additional assistance.

Understand printer reports
You can print the following reports to help troubleshoot problems with the printer.
● Printer status report
● Network configuration page
● Print quality report
● Wireless test report
● Web access test report

To print a printer report
1. From the printer control panel display, on the Home screen, swipe left to see ( Setup ) and touch
 ( Setup ).
2. Touch Tools .
3. Touch the desired option.

Printer status report
Use the printer status report to view current printer information and cartridge status. Also use the printer
status report to help you troubleshoot problems with the printer.
The printer status report also contains a log of recent events.
If you need to call HP, it is often useful to print the printer status report before calling.
Network confiJurDtLon page
If the printer is connected to a network, you can print a network configuration page to view the network
settings for the printer and a list of networks detected by your printer. The last page of the report includes a
list of all detectable wireless networks in the area, along with signal strength and the channels being used.
This might help you select a channel for your network which is not heavily used by other networks (which will
improve network performance).

Print quality report
Print quality problem can be due to many causes - incorrect software setting, a poor image source file, or the
printing system itself. If you are unhappy with the quality of your prints, a Print Quality Report page can help
you determine if the printing system is working correctly.

Wireless test report
When you print the Wireless Test Report, a number of tests are run to check various conditions of the printer
wireless connection. The report shows the results of the tests. If an issue is discovered, message along with
how to fix it is provided at the top of the report. Some key wireless configuration details are provided at the bottom section of the report.

Web access test report
Print the web access report to help identify internet connectivity issues which can affect Web Services.
Solve problems using Web Services
If you are having problems using Web Services, such as HP ePrint , check the following:
● Make sure the printer is connected to the Internet using an wireless connection.
● Make sure the latest product updates have been installed on the printer.
● Make sure Web Services is enabled on the printer. For more information
● Make sure the network hub, switch, or router is turned on and working correctly.
● If you are connecting the printer using a wireless connection, make sure the wireless network is
functioning properly. For more information, see Network and connection issues on page 69.
● If you are using HP ePrint , check the following:
● Make sure the printer's email address is correct.
● Make sure that the printer's email address is the only address listed in the “To” line of the email
message. If other email addresses are listed in the “To” line, the attachments you are sending
might not print.
● Make sure you are sending documents that meet the HP ePrint requirements. For more
information, visit HP Connected . This site might not be available in all countries/regions.
● If your network uses proxy settings when connecting to the Internet, make sure the proxy settings you are entering are valid:
● Check the settings being used by the web browser you are using (such as Internet Explorer, Firefox,
or Safari).
● Check with the IT administrator or person who set up your firewall.
If the proxy settings used by your firewall have changed, you must update these settings in either
the printer control panel or the embedded web server. If these settings are not updated, you will
not be able to use Web Services.

Clean the scanner glass
Dust or dirt on the scanner glass, scanner lid backing, or scanner frame can slow down performance, degrade
the quality of scans, and affect the accuracy of special features such as fitting copies to a certain page size.

To clean the scanner glass
1. Lift the scanner lid.
2. Clean the scanner glass and lid backing by using a soft, lint-free cloth that has been sprayed with a mild
glass cleaner.
3. Close the scanner lid, and turn on the printer.
Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the case. Keep Ʈuids away from the
interior of the printer, as well as from the printer control panel.
Restore original factory defaults and settings
If you disable some functions or change some settings and want to change them back, you can restore the printer to the original factory settings or network settings.

To restore the printer to the original factory defaults
1. On the printer control panel display, from the Home screen, swipe left to see ( Setup ) and touch
 ( Setup ).
2. Touch Tools , touch Restore Factory Defaults, and then follow the onscreen instructions.
To restore the printer to the original network settings
1. From the Home screen, touch (Wireless) and then touch ( Settings ).
2. Touch Restore Network Settings, and then follow the onscreen instructions.
3. Print the network configuration page and verify that the network settings have been reset.

HP support
For the latest product updates and support information, visit the product support website at
HP online support provides a variety of options for help with your printer:
Clean the exterior
Drivers & downloads: Download software drivers and updates, as well as product manuals and documentation
that came in the box with your printer.
HP support forums: Visit HP Support Forums for answers to common questions and issues. You can view
questions posted by other HP customers, or sign in and post your own questions and comments.
Troubleshooting: Use HP online tools to detect your printer and find recommended solutions.

When contacting HP support, be prepared to provide the following information:
● Product name (Located on the printer, such as HP ENVY 5000)
● Product number (located inside the cartridge access door)
● Serial number (located on the back or bottom of the printer)

Register printer
By taking just a few quick minutes to register, you can enjoy quicker service, more efficient support, and product support alerts. If you did not register your printer while installing the software

Additional warranty options
Extended service plans are available for the HP ENVY 5000 series at additional costs. select your country/region and language, then explore the extended warranty options
available for your printer.
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